Global Service Portfolio
MORE THAN A SERVICE: ALL-ROUND CAREFREE PACKAGE FOR THE AUTOMATION INDUSTRY
Service and support means added value for the Bosch Rexroth customer. The service portfolio for the ctrlX AUTOMATION platform consists of classic and digital services as well as various services for the Customer Journey. On the one hand, this includes conventional services relating to machines and systems in favor of a long-term operational capability. On the other hand, the automation platform ecosystem offers ultramodern ctrlX SERVICES such as the ctrlX App Store for downloading individually required software, the ctrlX Device Portal for easy central management of controllers and the ctrlX AUTOMATION Community for support, know-how transfer and news.
ctrlX SERVICES - TRADITION AND STANDARDS MEET INNOVATION
Best-in-class Support & Service
Bosch Rexroth supports its customers in all maintenance and optimization tasks of their machines - throughout the entire machine life cycle. The availability of spare parts, repairs and technical support is guaranteed as standard not only for all products in the current portfolio, but also for a period of at least 10 years beyond the active sales phase. After that, Bosch Rexroth experts will support with services in an extended service phase. In many cases, this enables machine running times of more than 25 years to be achieved and secured with service agreements. The extensive service network in 80 countries with over 200 locations ensures short distances.
The service and support features at a glance
- 24/7 service hotline
- Worldwide availability of spare parts
- Product identification, online diagnosis and much more via ctrlX Digital Service Assistant
- Product overhaul and machine optimization
- Engineering and application support