Services from repairs and maintenance to modernization

If a component is defective, a repair can be cheaper than replacing the whole device. In the case of high-value components, it is often sufficient to replace or repair wear parts or defective components. Via the ctrlX Digital Service Assistant, you can access all service tools from any location and thus keep track of the status of your machines round the clock. Our trained technical service team can repair products within a day if necessary. We also offer a free collection service for selected products.

Quick repairs help to minimize machine downtimes, increase cost-effectiveness through the exclusive use of original spare parts and maintain safety by carrying out repairs according to manufacturer specifications. Bosch Rexroth constructs all its industrial automation products so that they can easily be dismantled and repaired if servicing is required.

The relevant components are overhauled in accordance with certified Bosch Rexroth standards and restored so that they are technically as new. Our modern, ISO 9001-certified workshops ensure consistent quality standards and offer a 24-month or, optionally, up to a 60-month warranty.

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Original Bosch Rexroth spare parts ensure the expected service life and reliability of your machines. After all, being able to provide the right spare parts at short notice is what matters sometimes in the event of a fault. Bosch Rexroth helps you to identify the parts you need and ensures that they are delivered quickly. Of course, only original parts are used for the maintenance of your machines.

You can also use our helpdesk or our ctrlX Digital Service Assistant to identify the spare part you need and then order it straight away via quick link. The tool is available round the clock on your smartphone or tablet.

We dispatch spare parts at short notice from our regional logistics centers. We thus ensure that you get the product you need within just a few hours in the event of an emergency. If you wish, our field service will even commission the machine for you again after parts have been replaced.

We guarantee that spare parts will be available for over 25 years. We can also supply many original spare parts for the previous Bosch, Indramat and Nyquist brands.

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Do you need help on site? Our Bosch Rexroth customer services can assist you during operations. We take over all commissioning, diagnostic and fault rectification work and can also expand systems – over the entire life cycle if necessary. As a result, system performance is improved on a lasting basis and long-term care and maintenance are possible.

Whether you are commissioning machines, dealing with application problems, programming systems or tracing and rectifying faults, our field service team can deal with all your questions when it comes to increasing productivity and extending machine life cycles anywhere in the world – and takes suitable measures actually on site. In doing so, we focus on the system as a whole with all control and drive technologies.

Our field service offers unique know-how. This means less coordination work, quicker solutions and lasting improvements in system performance.

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You can permanently increase the availability of systems by having their components completely overhauled in accordance with certified Rexroth standards so that they are technically as new. As a preventive measure, all defined wear parts are replaced to ensure the long-term productivity of your machines. Refurbishing of products can be planned and carried out gradually during quieter periods. This may be accompanied by an optional serviceability extension to allow continued operation. Thanks to the manufacturer’s 24-month warranty, the refurbished product has the same quality standards as a new product but uses far fewer resources and is thus much more sustainable.

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Increase the cost-effectiveness and energy efficiency of your machines and systems and extend their life! With retrofitting or modernization. In the process, outdated automation components are replaced by modern, high-performance alternatives. Commissioning too along with the necessary programming work is carried out by specialists from Bosch Rexroth.

With retrofitting, you can choose from various modernization solutions. These include standardized, well-tested packages for all components and systems as well as complete solutions for selected machine types.

Through modernization, we turn old into new and make new even newer! With our retrofitting solutions, our experts are able to significantly increase the life cycle of your product line. During modernization, we combine the basic technology in your machine with modern automation and the latest technologies. This is cheaper than a completely new system and ensures that the machine does not need to be replaced.

We would be happy to advise you and assess the potential for optimizing your machines and systems together.

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The security of the information and communications technologies used is one of the basic requirements in industrial automation and is thus essential when it comes to making the Factory of the Future a success. Lay the foundation for digital, connected production by protecting data relating to your machines and production processes in accordance with our high IT security standards and training your staff in this area.

Our experts carry out a threat and risk analysis on your system and come up with individual measures to protect your machines and systems. Individual vulnerability, risk and threat analyses as well as security concepts for machines or components are devised according to your individual requirements.

The resulting security concepts form the basis for effectively minimizing the identified risks. Other services that ensure IT security include the validation of applied security mechanisms, carrying out vulnerability analyses and training. Take advantage of our expertise in this area – we would be happy to pass on our knowledge during training. Play it safe with us!

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Optimum machine safety is an important lever when it comes to achieving maximum productivity. Bosch Rexroth helps you to make your machines safe – in accordance with the current German regulations.

Our experts will inspect your facilities in accordance with the guidelines in force in Germany. They will help you to assess the risks associated with the installed machinery and to develop and plan the necessary measures. They will even assist you with installation, commissioning and the conformity assessment. They thus reduce the burden on you in all areas and guarantee machine safety.

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Machine safety is essential – and it is also plannable. Do you know the maximum service life (mission time) of the drive and control components with functional safety technology in your machine? EN ISO 13849-1 & 2, valid at the latest for all machines starting production on or after 01.01.2012, limits the service life regardless of the manufacturer. After 20 years at the latest, you will be responsible for maintaining the functional safety quality.

But why wait until the machines reach their “critical years”? Bosch Rexroth provides forward-looking support. The services we offer include an early and cost-effective reset of the mission time. You have various options here:

Our proven overhaul service already includes an in-depth inspection and the replacement of all wear-prone parts subject to wear and safety. In the case of components with functional safety technology, the safety-relevant parts can also be replaced. In doing so, Bosch Rexroth uses only original spare parts. The warranty is 24 months, with an option to extend to up to 60 months, providing long-term investment protection.

As an option, we can remove components on site and subsequently put them back into operation. The aim is to keep downtimes to a minimum so that your operations can continue to run smoothly.

With both services, we recondition your drive and control components so that they are technically as good as new and reset the mission time so that the components can be used for another 20 years.

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