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Automation needs its own service world

Without accompanying services, even the best automation solution is only half as good as it could be. On the one hand, they maximize the performance of automation systems. On the other hand, service and support mean value creation for Bosch Rexroth customers.

The services available globally for the automation toolkit ctrlX AUTOMATION range from technical support, classic and digital services, training and certification to various services for the entire product life cycle. This includes conventional services for machines and systems which are designed to ensure a long service life. At the same time, the ecosystem offers cutting-edge digital services such as the ctrlX Store for downloading individual items of software, the ctrlX Device Portal for the straightforward, central management of control systems and the ctrlX AUTOMATION Community for support, news and the transfer of know-how.

Technical support

Our support team assists you in all product life phases, allowing you to get the best out of your solution: From decision making to ongoing operation.

Your requirements and needs are always the focus. Bosch Rexroth's specialists for different market segments know the technical challenges down to the last detail and solve them professionally and quickly.

In many cases, this begins with an idea. This is followed by the development of a solution concept based on many years of experience in the automation industry. Working with you, our experts check the technical feasibility up to a proof of concept (PoC), making optimum use of ready-made functions. Application-specific example code can also be provided.

In addition, Bosch Rexroth technical support – remote and on-site – assists you with commissioning so that your machines and applications can be up and running as quickly as possible. A global support network made up of experienced application engineers is available to you at all times.

To ensure that everything is stable and up to date, Bosch Rexroth regularly shares its know-how relating to new products and functions. As a result, you can follow the latest developments and update your solutions accordingly.

ctrlX Digital Service Assistant

Your personal assistant when servicing is needed: The ctrlX Digital Service Assistant is available round the clock on your smartphone or tablet. You can thus access all service tools from any location and keep track of the status of your machines for example. The digital assistant also allows you to contact the ctrlX AUTOMATION helpdesk directly.

Open in web:

Digital Service Assistant website


Download as an app:

Google Play App Store

 

How-To-Videos: documentationrepair requestreplacement request

 

The future of automation – Part 4

Automation needs its own service world
The world of automation is changing. New service concepts geared to reliability, future viability and the digital revolution are needed here. A mix of classic and digital services over the entire product life cycle is required. Find out more about the new service world in our whitepaper.

Get your free whitepaper – Part 4!