The world of automation is changing. This also requires completely new service concepts. Learn more about the new service world, which demands future-proof and reliable solutions throughout the entire product lifecycle in our whitepaper.
ctrlX SERVICES: Stay informed
These days, innovative developments are the result of co-creation. What’s more, the new generation of users values a high degree of efficiency and agility. As such, users always need to stay up-to-date and also need to know where they can find immediate assistance if required. As part of ctrlX SERVICES, Bosch Rexroth is creating the ctrlX AUTOMATION Community – a space for users for sharing, trying out, informing and interacting. At the same time, the Hotline team is also available to provide support 24 hours a day, 365 days a year.
ctrlX AUTOMATION Community: the space for future automation
- Forum for holding discussions with the Game Changers
- Central platform for swiftly accessing all up-to-date documentation
- How-to: tips & tricks for achieving the perfect solution
- ctrlX Store: ctrlX AUTOMATION and third-party apps
Without any accompanying services, the optimum automation solution will only ever be half as good as it could be. Anyone who makes use of the advantages offered by the ctrlX AUTOMATION Community will be “Two Steps Ahead”. This is because, in the forum, users can enter into discussions and, for example, post any questions or ideas that they have or develop new solutions together with Bosch Rexroth’s team of experts.
Anyone who is currently trying to become better acquainted with a solution or would like to know how to get the most out of a solution often needs some tips and tricks. As such, the How-to section provides videos, technical instructions and articles designed to help users create the perfect automation solution for their needs. It also includes application examples which users can access and use as guidance.
Know-how is one thing and staying up-to-date is another – both in terms of technology and knowledge. As such, the ctrlX Store includes both apps developed by Bosch Rexroth and those from third-party providers, which can all be downloaded. This section also always features all the latest information about the apps, the SDK and other services. These include, for example, the ctrlX Device Portal, which is used, among other things, to manage and maintain device settings and for remote maintenance, and the ctrlX Configurator, for the simple configuration of automation solutions. In the ctrlX Store, users can access updates and see any new additions and improvements. All app-related content is located in this central location. Users can ensure that they always stay up-to-date via corresponding subscriptions.
The “Docs” section also supports the successful practical deployment of ctrlX AUTOMATION. Here, users can find all the product-related documentation they need for their work with the automation platform online in one place - always up-to-date. Search-optimized (tag-based) algorithms help to ensure that users find the right information. What’s more, all documents can be downloaded as PDFs, helpfully ensuring that the information can also be used offline.
24/7/365 global hotline: more than a helpdesk
Modern automation solutions are dependent upon high availability. As such, the direct line to Bosch Rexroth’s experts is, in many cases, essential. The Game Changers provide assistance, answer questions and solve problems 365 days a year.
For a long time now, service has meant more than just repairs, and also covers support throughout a product’s entire lifecycle. This is the only way to ensure that the technical product attributes and features are optimally utilized. ctrlX SERVICES covers services ranging from product selection to engineering and after-sales service. The ctrlX AUTOMATION Community and the global hotline are therefore key to ensuring that, with the support of Bosch Rexroth’s experts, users always achieve consistently high performance and a swift ROI with their customized automation solution.
If you have any questions or require further information regarding ctrlX AUTOMATION, please contact us:
Julian Weinkoetz
Game Changer
ctrlX SERVICES
