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ctrlx.automation@boschrexroth.com

 

Support & Service

+49 (0)9352 405060

 

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SERVICES

Support & Services

Complete service for automation: all-round carefree package

More than a service: all-round carefree package for the automation industry

Service and support means added value for the Bosch Rexroth customer. The service portfolio for the ctrlX AUTOMATION platform consists of classic and digital services as well as various services for the Customer Journey. On the one hand, this includes conventional services relating to machines and systems in favor of a long-term operational capability. On the other hand, the automation platform ecosystem offers ultramodern ctrlX SERVICES such as the ctrlX Store for downloading individually required software, the ctrlX Device Portal for easy central management of controllers and the ctrlX AUTOMATION Community for support, know-how transfer and news.

ctrlX SERIVCES

ctrlX SERVICES bring life to products and are often the right hand of the customer. The digital services offer various benefits along the customer journey, simplify processes and ensure greater efficiency.

 

 

Simulation models

Bosch Rexroth offers simulation models for automation products. In addition, corresponding partner apps can be used for various Digital Twin applications, from ctrlX World.

ctrlX Digital Service Assistant

The ctrlX Digital Service Assistant is available to customers around the clock directly on their smartphone or tablet. This gives customers mobile access to all service tools and provides an overview of the status of their machines. Furthermore, it is possible to contact the helpdesk directly.

 

Best-in-class Support & Service

Bosch Rexroth supports its customers in all maintenance and optimization tasks of their machines - throughout the entire machine life cycle. The availability of spare parts, repairs and technical support is guaranteed as standard not only for all products in the current portfolio, but also for a period of at least 10 years beyond the active sales phase. After that, Bosch Rexroth experts will support with services in an extended service phase. In many cases, this enables machine running times of more than 25 years to be achieved and secured with service agreements. The extensive service network in 80 countries with over 200 locations ensures short distances.

Hotline & Helpdesk

Always available for customers: On the 24/7 service hotline, Bosch Rexroth experts provide rapid assistance in case of emergencies, answer specific questions, and advise on solving complex problems.

Repair

Bosch Rexroth repairs according to manufacturer specifications and exclusively with original spare parts. The ISO 9001-certified workshops offer uniform quality standards and warranty.

Spare parts service

Bosch Rexroth specialists help to identify the right spare parts and ensure a fast delivery. Only original spare parts with full performance are supplied.

Field Service

Field Service takes care of commissioning, diagnostics and troubleshooting of systems - if required, throughout the entire life cycle.

Product overhaul

Product components are completely overhauled according to certified Bosch Rexroth factory standards and brought to as-new condition, wear parts are checked and replaced.

Extended service portfolio

The service life cycle is 25 years. After the service phase, the extended service phase of 5-15 years takes effect. This includes repairs, spare parts supply, technical support and retrofits.